Terms of Use

Originally Published: July 27, 2025

Last Updated: November 13, 2025

1. Definitions and Scope

1.1 Parties and Definitions

• "Lacesse," "we," "us," or "our" refers to Lacesse, a technology company operating globally with principal operations in Kenya.
• "You," "your," or "User" refers to any individual or entity accessing or using the Services.
• "Services" means all websites, applications, platforms, tools, features, and services provided by Lacesse, including but not limited to:
  • Lacesse One: Our flagship productivity and collaboration platform
  • Akia AI: Our artificial intelligence assistant and automation platform
  • Haraka PM: Project management and task coordination tools
  • Lacesse Chat: Real-time messaging and communication services
  • Lacesse Sandbox: Development and testing environment
  • Lacesse AI: AI-powered content generation and analysis tools
  • Any future products, features, or services we may introduce
• "Content" means any text, data, files, images, videos, software, or other materials uploaded, created, or transmitted through the Services.
• "Personal Data" means any information relating to an identified or identifiable natural person as defined by applicable data protection laws.

1.2 Scope of Agreement

These Terms of Use govern your access to and use of all Lacesse Services. Certain Services may be subject to additional terms and policies, including the Lacesse Partner Program Terms available at partners.lacesse.app/terms/. In the event of a conflict between these Terms and any additional terms, the additional terms shall prevail with respect to that specific Service.

2. Eligibility and Account Registration

2.1 Age and Capacity Requirements

• You must be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater, to use the Services.
• You must have the legal capacity to enter into a binding contract under applicable law.
• If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
• We reserve the right to verify your age and identity at any time.

2.2 Account Registration and Security

• You must provide accurate, current, and complete information during registration.
• You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any API keys.
• You agree to immediately notify us of any unauthorized access to or use of your account by emailing security@lacesse.app.
• You are responsible for all activities that occur under your account, whether or not authorized by you.
• You may not share, sell, transfer, or sublicense your account to any third party.

2.3 Account Suspension and Termination

We reserve the right to suspend, restrict, or terminate your account at any time, with or without notice, if we believe you have violated these Terms, engaged in fraudulent activity, or for any other reason at our sole discretion.

3. Description of Services

3.1 Lacesse One

Lacesse One is our comprehensive productivity platform providing document management, collaboration tools, workflow automation, and team coordination features designed for businesses and individuals.

3.2 Akia AI

Akia AI is our advanced artificial intelligence platform offering intelligent automation, natural language processing, data analysis, predictive insights, and AI-powered assistance for various business and personal tasks.

3.3 Additional Services

Our Services also include Haraka PM (project management), Lacesse Chat (real-time messaging), Lacesse Sandbox (development environment), Lacesse AI (content generation), and other tools designed to enhance productivity, collaboration, and automation. We continuously evolve our Services and may add, modify, or discontinue features at any time.

3.4 Service Availability

While we strive to provide continuous access to the Services, we do not guarantee uninterrupted availability. Services may be temporarily unavailable due to maintenance, updates, technical difficulties, or circumstances beyond our control. We are not liable for any interruption or disruption of Services.

4. Acceptable Use Policy

4.1 Lawful Use

You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations, including but not limited to:

• The Kenya Computer Misuse and Cybercrimes Act, 2018
• The Kenya Data Protection Act, 2019
• European Union General Data Protection Regulation (GDPR)
• Singapore Personal Data Protection Act (PDPA)
• Swiss Federal Act on Data Protection (FADP)
• South Korean Personal Information Protection Act (PIPA)
• Any other applicable data protection, privacy, and cybersecurity laws in your jurisdiction

4.2 Prohibited Activities

You may not use the Services to:

• Upload, transmit, or distribute any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable
• Infringe upon any patent, trademark, trade secret, copyright, or other intellectual property or proprietary rights of any party
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity
• Forge headers or otherwise manipulate identifiers to disguise the origin of any content transmitted through the Services
• Engage in any form of unauthorized advertising, promotional materials, spam, junk mail, or any other form of solicitation
• Attempt to gain unauthorized access to any portion of the Services, other users' accounts, computer systems, or networks connected to the Services
• Probe, scan, or test the vulnerability of the Services or any network connected to the Services, or breach security or authentication measures
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Services or any part thereof
• Use any robot, spider, scraper, or other automated means to access the Services without our express written permission
• Interfere with or disrupt the Services, servers, or networks connected to the Services, or disobey any requirements, procedures, policies, or regulations of such networks
• Transmit any viruses, worms, defects, Trojan horses, or any items of a destructive nature
• Use the Services to store or transmit any content that violates applicable export control laws
• Engage in any activity that could damage, disable, overburden, or impair the proper functioning of the Services

4.3 Enforcement

We reserve the right, but have no obligation, to investigate, monitor, or remove any content or activity that violates these Terms or is otherwise objectionable. We may report any suspected illegal activity to law enforcement or regulatory authorities and cooperate with such authorities in any investigation or prosecution.

5. User Content and Intellectual Property

5.1 Ownership of User Content

You retain all ownership rights to any content you submit, upload, or create through the Services ("User Content"). We do not claim ownership of your User Content.

5.2 License Grant to Lacesse

By submitting User Content to the Services, you grant Lacesse a worldwide, non-exclusive, royalty-free, fully paid-up, transferable, sublicensable license to use, reproduce, distribute, prepare derivative works of, display, perform, and otherwise exploit your User Content solely for the purposes of:

• Operating, providing, maintaining, and improving the Services
• Developing new features, products, and services
• Providing customer support and technical assistance
• Complying with applicable laws and legal obligations
• Enforcing these Terms and protecting our rights and property

This license terminates when you delete your User Content or your account, except where the content has been shared with other users or where we are required to retain it by law.

5.3 Responsibility for User Content

• You are solely responsible for your User Content and the consequences of posting or publishing it.
• You represent and warrant that you own or have the necessary rights, licenses, consents, and permissions to grant the license described above.
• You represent and warrant that your User Content does not violate these Terms, any applicable laws, or any third-party rights.

5.4 Content Moderation

We reserve the right, but are not obligated, to review, monitor, or remove any User Content at our sole discretion, with or without notice, if we determine that such content violates these Terms, applicable laws, or is otherwise objectionable. We are not responsible or liable for any User Content posted by you or any third party.

6. Lacesse Intellectual Property

6.1 Ownership

All intellectual property rights in the Services, including but not limited to software, algorithms, source code, object code, designs, user interfaces, graphics, logos, trademarks, service marks, trade names, domain names, documentation, and any other materials provided by Lacesse, are and shall remain the exclusive property of Lacesse or its licensors.

6.2 Restrictions

Except as expressly permitted in these Terms, you may not:

• Copy, modify, adapt, translate, or create derivative works based on the Services
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services
• Remove, alter, or obscure any copyright, trademark, or other proprietary rights notices
• Use any Lacesse trademarks, logos, or branding without our prior written consent
• Frame or mirror any part of the Services without our express written authorization

6.3 Feedback

If you provide us with any feedback, suggestions, ideas, or other information regarding the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into our Services without any obligation to you.

7. Payments, Fees, and Subscriptions

7.1 Pricing and Currency

• Certain Services require payment of fees. All fees are stated in Kenyan Shillings (KES) unless otherwise indicated.
• Pricing is subject to change at any time. We will provide notice of price changes for subscription services at least 30 days in advance.
• All fees are exclusive of taxes, duties, levies, tariffs, and other governmental charges (collectively, "Taxes"). You are responsible for payment of all applicable Taxes.

7.2 Payment Processing

• We use Paystack as our third-party payment processor for all transactions.
• By making a payment, you agree to comply with Paystack's terms of service and privacy policy.
• You authorize Lacesse and Paystack to charge your designated payment method for all fees and charges.
• You are responsible for ensuring that your payment information is accurate and up to date.
• We may suspend or terminate your access to paid Services if payment fails or if your payment method is declined.

7.3 Subscription Services

• Subscription fees are billed in advance on a recurring basis (monthly, annually, or as otherwise specified).
• Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.
• To cancel a subscription, you must follow the cancellation process in your account settings or contact support@lacesse.app.
• Cancellations take effect at the end of the current billing period. You will not receive a refund for any unused portion of a subscription period.

7.4 Free Trials and Promotional Offers

• We may offer free trials or promotional pricing for certain Services from time to time.
• Free trials are subject to these Terms and any additional terms disclosed at the time of signup.
• At the end of a free trial, your account will automatically convert to a paid subscription unless you cancel before the trial period ends.
• Promotional offers are subject to availability and may be modified or terminated at any time without notice.

8. Refund and Cancellation Policy

8.1 General Refund Policy

• All subscriptions, one-time purchases, and fees paid for access to the Services are generally non-refundable, except as required by applicable law or as expressly stated in these Terms.
• We do not provide refunds for partial subscription periods, early cancellations, or unused Services.

8.2 Refund Requests

• If you believe you were charged in error, experienced a significant defect in the Services, or have another valid reason for requesting a refund, you must contact us at support@lacesse.app within 7 days of the charge.
• Refund requests must include your account information, transaction details, and a description of the issue.
• Lacesse reserves the right to approve or deny refund requests at its sole discretion on a case-by-case basis.
• Approved refunds will be processed within 14 business days and credited to the original payment method.

8.3 Legal Rights

Nothing in these Terms affects your statutory rights as a consumer under applicable law, including rights to refunds or remedies for faulty or misdescribed Services.

9. Student Verification Program

9.1 Eligibility

• Lacesse offers special pricing and promotions for verified students in select markets.
• To qualify, you must be currently enrolled in an accredited educational institution and provide proof of enrollment as requested.
• Student offers are available only in designated geographic regions. Availability may change at any time without notice.

9.2 Verification Process and Data Retention

• To verify your student status, you may be required to provide your student identification number and/or other documentation.
• Important: We store student identification information for a maximum of 7 days or until verification is complete, whichever comes first.
• After verification, your student ID and related verification documents are permanently deleted from our systems.
• We retain only the verification status (approved/denied) and eligibility dates, not the underlying identification documents.

9.3 Misrepresentation

Providing false information or fraudulent documentation to obtain student pricing is a violation of these Terms and may result in immediate account termination, revocation of discounts, and potential legal action.

9.4 Term Limits

Student pricing is subject to periodic re-verification. We reserve the right to request updated verification at any time and to revoke student pricing if you no longer meet eligibility requirements.

10. Lacesse Partner Program

10.1 Program Overview

The Lacesse Partner Program enables individuals and organizations to collaborate with Lacesse through reseller agreements, referral programs, integration partnerships, and other collaborative arrangements.

10.2 Separate Terms

Participation in the Lacesse Partner Program is governed by separate terms and conditions available at partners.lacesse.app/terms/. Partners must agree to and comply with both these Terms of Use and the Partner Program Terms.

10.3 Partner Responsibilities

Partners are responsible for compliance with all applicable laws, accurate representation of Lacesse Services, protection of confidential information, and maintaining the security of any partner accounts or credentials.

11. Data Collection, Processing, and Privacy

11.1 Privacy Policy

Your use of the Services is governed by our Privacy Policy, available at lacesse.app/privacy/. The Privacy Policy describes how we collect, use, disclose, and protect your Personal Data.

11.2 Data Collection

We collect information you provide directly to us, information collected automatically through your use of the Services, and information from third-party sources. This may include:

• Account registration information (name, email address, password)
• Profile information and preferences
• Payment information (processed by Paystack)
• Content you create, upload, or share through the Services
• Usage data, log files, device information, and analytics
• Communications with us (support requests, feedback)
• Student verification information (stored temporarily as described in Section 9)

11.3 Data Processing Legal Bases

We process your Personal Data based on one or more of the following legal bases:

• Contractual necessity: Processing necessary to provide the Services you have requested
• Consent: Where you have given explicit consent for specific processing activities
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving the Services, preventing fraud, and ensuring security
• Legal obligations: Processing required to comply with applicable laws and regulations

11.4 Data Retention

• We retain Personal Data for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
• Student verification data (including student IDs) is retained for a maximum of 7 days or until verification is complete, whichever comes first.
• Upon account deletion, we will delete or anonymize your Personal Data within 90 days, except where retention is required by law.
• Certain data may be retained in backup systems for an additional period for disaster recovery purposes.

11.5 Your Data Rights

Subject to applicable law, you have the following rights regarding your Personal Data:

• Right of access: Request a copy of the Personal Data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete Personal Data
• Right to erasure: Request deletion of your Personal Data in certain circumstances
• Right to restriction: Request limitation of processing of your Personal Data
• Right to data portability: Receive your Personal Data in a structured, commonly used format
• Right to object: Object to processing of your Personal Data based on legitimate interests
• Right to withdraw consent: Withdraw consent for processing activities that require consent
• Right to lodge a complaint: File a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us at privacy@lacesse.app.

11.6 International Data Transfers

Your Personal Data may be transferred to and processed in countries other than your country of residence. We implement appropriate safeguards to ensure your data receives adequate protection, including:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions by competent regulatory bodies
• Other legally recognized transfer mechanisms

11.7 Children's Privacy

The Services are not intended for use by individuals under the age of 18. We do not knowingly collect Personal Data from children. If we become aware that we have collected Personal Data from a child without parental consent, we will take steps to delete such information promptly.

12. Third-Party Integrations and Services

12.1 Integration Overview

The Services may integrate with or connect to third-party platforms, applications, and services to enhance functionality and user experience. These integrations are provided as-is and subject to the terms and policies of the respective third-party providers.

12.2 Third-Party Services We Use

In operating the Services, we utilize the following third-party services and providers:

• Paystack: Payment processing and transaction management
• Cloudflare: Content delivery network (CDN), DDoS protection, and security services
• Cloudinary: Media storage, transformation, and delivery (servers located in the United States)
• Groq: Large language model (LLM) inference and AI processing
• Google Gemini AI Studio: Backup AI model services and natural language processing
• Gmail SMTP servers: Email delivery and transactional communications
• GitHub: Source code repository and version control
• Sav.com: Domain name registration and management

12.3 Email Forwarding

All email addresses under the .lacesse.app domain are forwarding email addresses that route to lacesseapp@gmail.com. When you send an email to any @lacesse.app address (such as support@lacesse.app, legal@lacesse.app, or privacy@lacesse.app), it is automatically forwarded to our central email management system. Your communications are subject to Google's privacy policies in addition to our own.

12.4 Data Sharing with Integrations

• When you use third-party integrations, certain data may be shared with those services to enable the integration functionality.
• We share only the minimum data necessary to provide the requested integration features.
• Third-party services operate under their own privacy policies and terms of service. We encourage you to review those policies.
• We are not responsible for the data practices, security, or content of third-party services.

12.5 User-Initiated Integrations

You may choose to connect your Lacesse account with third-party services or applications. When you do so:

• You authorize us to access, retrieve, and process data from those services as necessary to provide the integration
• You grant us permission to share your Lacesse data with those services in accordance with your integration settings
• You are responsible for managing your integrations and can disconnect them at any time through your account settings
• We are not liable for any loss of data or functionality resulting from third-party service disruptions or policy changes

12.6 API Access

We may offer API access for developers and partners to build integrations with our Services. API usage is subject to separate API Terms of Service, rate limits, and technical documentation. Unauthorized or excessive API usage may result in throttling or termination of API access.

13. Technical Infrastructure and Data Storage

13.1 Hosting and Infrastructure

• Our primary hosting infrastructure is provided by Render, with servers located in Frankfurt, Germany.
• Application data, databases, and core services are hosted on Render's infrastructure in Frankfurt.
• We utilize Render's secure, redundant infrastructure to ensure high availability and reliability of the Services.

13.2 Data Storage Locations

• Primary Data Storage: User data, application databases, and structured information are stored on Neon (PostgreSQL database service) with servers located in Frankfurt, Germany.
• Media Storage: Images, videos, files, and other media assets are stored with Cloudinary, with servers located in the United States.
• Backup Storage: We maintain encrypted backups of critical data in geographically distributed locations to ensure business continuity and disaster recovery capabilities.

13.3 Data Sovereignty and Jurisdiction

• By using the Services, you acknowledge and consent to your data being processed and stored in the locations described above.
• We implement appropriate technical and organizational measures to protect data regardless of its storage location.
• For users in jurisdictions with data localization requirements, we will make reasonable efforts to comply with applicable laws while maintaining service functionality.

13.4 Infrastructure Reliability

While we strive to maintain high availability and uptime, we do not guarantee uninterrupted access to the Services. Infrastructure maintenance, updates, scaling operations, and unforeseen technical issues may result in temporary service interruptions.

14. Security Measures and Incident Response

14.1 Security Commitment

We take the security of your data seriously and implement industry-standard technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of Personal Data.

14.2 Security Measures

Our security measures include, but are not limited to:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms (including multi-factor authentication)
• Firewall protection and intrusion detection systems
• DDoS protection through Cloudflare
• Secure coding practices and regular security updates
• Employee training on data security and privacy best practices
• Incident response and disaster recovery procedures

14.3 Data Breach Notification

• In the event of a data breach that compromises your Personal Data, we will notify you and relevant supervisory authorities in accordance with applicable law.
• Notifications will be made without undue delay and, where feasible, within 72 hours of becoming aware of the breach.
• We will provide information about the nature of the breach, the categories and approximate number of affected individuals, the likely consequences, and the measures taken to address the breach.

14.4 User Security Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• Using strong, unique passwords
• Enabling multi-factor authentication when available
• Promptly notifying us of any suspected security breach or unauthorized access
• Keeping your devices and software up to date with security patches

14.5 Reporting Security Issues

If you discover a security vulnerability or concern with the Services, please report it immediately to security@lacesse.app. We appreciate responsible disclosure and will investigate all reports promptly.

15. AI-Powered Services and Limitations

15.1 AI Technology

Certain Services, including Akia AI and Lacesse AI, utilize artificial intelligence and machine learning technologies powered by third-party large language models (LLMs) from Groq and Google Gemini AI Studio.

15.2 AI Output Limitations

• AI-generated content is provided for informational and convenience purposes only and should not be relied upon as professional advice (legal, financial, medical, or otherwise).
• AI outputs may contain inaccuracies, errors, biases, or inappropriate content despite our best efforts to ensure quality.
• You are solely responsible for reviewing, verifying, and validating any AI-generated content before relying on or using it.
• AI models may occasionally generate content that is factually incorrect, outdated, or inconsistent.

15.3 No Warranties for AI Services

We make no representations or warranties regarding the accuracy, completeness, reliability, suitability, or quality of AI-generated outputs. Use of AI Services is entirely at your own risk.

15.4 Training and Improvement

• We may use aggregated, anonymized data from your interactions with AI Services to improve model performance, accuracy, and functionality.
• We do not share your specific prompts or personal information with third-party AI providers beyond what is necessary to generate responses.
• You can opt out of having your data used for model training purposes by contacting privacy@lacesse.app.

15.5 AI Content Ownership

You retain ownership of any content you create using AI Services, subject to these Terms. However, AI-generated outputs may not be unique and similar or identical outputs may be generated for other users based on similar inputs.

16. Disclaimers and Warranties

16.1 "As Is" and "As Available" Basis

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

16.2 No Guarantees

Lacesse makes no warranty that:

• The Services will meet your requirements or expectations
• The Services will be uninterrupted, timely, secure, or error-free
• The results obtained from use of the Services will be accurate or reliable
• The quality of any products, services, information, or other material obtained through the Services will meet your expectations
• Any errors in the Services will be corrected

16.3 Third-Party Content

We are not responsible for and make no warranties regarding any third-party content, websites, services, or integrations accessible through the Services.

16.4 Professional Advice Disclaimer

The Services, including AI-generated outputs, do not constitute and should not be construed as legal, financial, medical, tax, or other professional advice. You should consult with appropriate professionals for advice tailored to your specific circumstances.

17. Limitation of Liability

17.1 Maximum Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LACESSE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF LACESSE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LACESSE'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO LACESSE IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100).

17.3 Limitations Apply Regardless of Cause

The limitations of liability set forth above shall apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, warranty, or otherwise, and whether or not Lacesse has been informed of the possibility of such damages.

17.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

17.5 Force Majeure

Lacesse shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

18. Indemnification

18.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless Lacesse, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, partners, suppliers, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees and court costs) arising from or relating to:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your User Content or any content you submit, post, or transmit through the Services
• Your infringement of any intellectual property or other rights of any third party
• Any harm caused to third parties as a result of your use of the Services

18.2 Defense and Settlement

Lacesse reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate with Lacesse in asserting any available defenses. You may not settle any claim without Lacesse's prior written consent.

19. Termination and Suspension

19.1 Termination by You

You may terminate your account at any time by following the account closure process in your account settings or by contacting support@lacesse.app. Upon termination, your right to access and use the Services will immediately cease.

19.2 Termination by Lacesse

We reserve the right to suspend, restrict, or terminate your access to the Services, with or without notice, for any reason, including but not limited to:

• Violation of these Terms or any applicable laws
• Fraudulent, abusive, or illegal activity
• Non-payment of fees
• Extended periods of inactivity
• Requests by law enforcement or other government agencies
• Discontinuation or material modification of the Services
• Technical or security issues
• Any other reason at our sole discretion

19.3 Effect of Termination

• Upon termination, all licenses and rights granted to you under these Terms will immediately cease.
• You will no longer have access to your account, User Content, or any data stored in the Services.
• We may, but are not obligated to, retain your data for a limited period to allow you to retrieve it.
• After the retention period, we will delete or anonymize your data in accordance with our data retention policies and applicable law.
• You remain liable for all fees and charges incurred prior to termination.
• Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

19.4 Data Retrieval

We recommend that you regularly export and backup your data. Upon account termination, you may have a limited period (typically 30 days) to retrieve your data before it is permanently deleted. Contact support@lacesse.app for assistance with data retrieval.

20. Dispute Resolution and Governing Law

20.1 Governing Law

These Terms and any disputes arising out of or relating to these Terms or the Services shall be governed by and construed in accordance with the laws of the Republic of Kenya, without regard to its conflict of law principles.

20.2 Jurisdiction and Venue

You agree that any legal action or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the courts located in Nairobi, Kenya. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

20.3 Informal Resolution

Before initiating any formal legal proceedings, you agree to first contact us at legal@lacesse.app to attempt to resolve the dispute informally. We will make good faith efforts to resolve disputes amicably within 30 days.

20.4 Arbitration (Where Applicable)

If the parties are unable to resolve a dispute informally, the dispute may be submitted to binding arbitration in accordance with the Arbitration Act of Kenya or other applicable arbitration rules. The arbitration shall take place in Nairobi, Kenya, and shall be conducted in English.

20.5 Class Action Waiver

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

20.6 Legal Fees

In any legal proceeding, the prevailing party shall be entitled to recover its reasonable attorneys' fees and costs from the non-prevailing party.

21. International Use and Compliance

21.1 Global Operations

Lacesse operates as a global technology company and the Services are accessible worldwide. However, we make no representation that the Services are appropriate or available for use in all locations.

21.2 Compliance with Local Laws

If you access the Services from outside Kenya, you are responsible for compliance with all local laws and regulations applicable in your jurisdiction. You may not use the Services if doing so would violate any applicable law in your jurisdiction.

21.3 Data Protection Compliance

We strive to comply with data protection laws in all jurisdictions where we operate, including but not limited to:

• Kenya: Kenya Data Protection Act, 2019
• European Union: General Data Protection Regulation (GDPR)
• Singapore: Personal Data Protection Act (PDPA)
• Switzerland: Federal Act on Data Protection (FADP)
• South Korea: Personal Information Protection Act (PIPA)
• Other applicable data protection and privacy laws worldwide

21.4 Export Controls

The Services and underlying technology may be subject to export control laws and regulations. You agree not to export, re-export, or transfer the Services or any related technical data to any country, entity, or person prohibited by applicable export laws.

21.5 Sanctions Compliance

You represent and warrant that you are not located in, under the control of, or a national or resident of any country subject to international sanctions, and that you are not on any list of prohibited or restricted parties maintained by any government authority.

22. Changes to Terms and Services

22.1 Modifications to Terms

• We reserve the right to modify, amend, or update these Terms at any time at our sole discretion.
• We will provide notice of material changes by posting the updated Terms on our website, updating the "Last Updated" date, and/or sending you an email notification.
• Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms.
• If you do not agree to the modified Terms, you must discontinue use of the Services and terminate your account.

22.2 Changes to Services

• We may modify, suspend, or discontinue any aspect of the Services at any time, including features, functionality, pricing, or availability.
• We may also impose limits on certain features or restrict access to parts of the Services without notice or liability.
• We are not obligated to provide updates, upgrades, or support for the Services.

22.3 Notice of Changes

When we make changes to these Terms or the Services that materially affect your rights or obligations, we will provide at least 30 days' advance notice for paying subscribers. Free users may receive shorter notice periods or no advance notice at all.

23. Miscellaneous Provisions

23.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and Lacesse regarding the Services and supersede all prior agreements, understandings, and communications, whether written or oral.

23.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

23.3 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

23.4 Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder without our prior written consent. We may assign these Terms or any rights hereunder without restriction, including to any affiliate or in connection with a merger, acquisition, reorganization, or sale of assets. Any attempted assignment in violation of this provision shall be null and void.

23.5 No Third-Party Beneficiaries

These Terms do not and are not intended to confer any rights or remedies upon any person other than you and Lacesse. No third party shall have any right to enforce any provision of these Terms.

23.6 Relationship of the Parties

Nothing in these Terms shall be construed to create a partnership, joint venture, agency, employment, or franchise relationship between you and Lacesse. You have no authority to bind Lacesse or incur any obligation on our behalf.

23.7 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

23.8 Language

These Terms are written in English. Any translations are provided for convenience only. In the event of any conflict between the English version and a translated version, the English version shall prevail.

23.9 Electronic Communications

By using the Services, you consent to receiving electronic communications from us, including emails, notices, and other messages. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

23.10 Legal Compliance

We reserve the right to investigate and prosecute violations of these Terms to the fullest extent of the law. We may involve and cooperate with law enforcement authorities in prosecuting users who violate these Terms or applicable laws.

23.11 Copyright and DMCA Notices

We respect intellectual property rights. If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible through the Services, please notify us at legal@lacesse.app with the following information:

• Identification of the copyrighted work claimed to have been infringed
• Identification of the material that is claimed to be infringing and its location
• Your contact information (address, telephone number, email)
• A statement that you have a good faith belief that the use is not authorized
• A statement that the information in the notification is accurate
• Your physical or electronic signature

24. Contact Information

24.1 General Inquiries

For general questions, support, or assistance with the Services, please contact:

24.2 Legal and Compliance

For legal notices, compliance matters, or questions regarding these Terms:

24.3 Privacy and Data Protection

For privacy inquiries, data subject requests, or data protection concerns:

24.4 Security Issues

To report security vulnerabilities or incidents:

24.5 Partner Program

For inquiries related to the Lacesse Partner Program:

Lacesse – Empowering Global Productivity
Last Updated: November 13, 2025
Version 2.0

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