Privacy Policy Version: 1.0.1 Effective Date: 2026-02-07 Jurisdiction: Kenya (Primary) ================================================================================ This Privacy Policy governs your use of Lacesse products and services. 1. Introduction & Scope -------------------------------------------------------------------------------- Welcome to Lacesse Ventures. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our products and services, including Lacesse Workspace, Lacesse Intelligence, Baze, and associated platforms.We are committed to protecting your privacy in compliance with the Kenya Data Protection Act, 2019 and the EU General Data Protection Regulation (GDPR) where applicable. 2. Data We Collect -------------------------------------------------------------------------------- Account DataName, email address, phone numberEncrypted passwords (we never store passwords in plain text)Business & Workspace DataWebsite content created through Lacesse WorkspaceInventory lists and customer data you manageAI employee profiles (Lumi, Mark, Akia, etc.)Financial DataWe do not store full credit card detailsPayment processing is handled by PaystackWe store transaction IDs and payment status onlyUsage & Device DataIP addresses, browser type, device typeCollected via Cloudflare and Google AnalyticsAI Interaction DataPrompts and inputs to Lacesse Intelligence models (Fikra series)Conversations with AI assistants (Akia, Lumi)Note: Training data and user data are handled under separate policies 3. Data Storage & International Transfers -------------------------------------------------------------------------------- Primary Jurisdiction: KenyaData protection governed by Kenya Data Protection Act, 2019Current InfrastructureApplication Hosting: Frankfurt, Germany (Render)Database: Frankfurt, Germany (Neon Inc.)Media Storage: US West (Backblaze B2)Email: All @lacesse.app emails are rerouted and stored in Gmail (Google Workspace)🎯 Long-Term GoalWe are actively working to migrate data residency to Kenya (via HostAfrica) to ensure complete data sovereignty within our primary jurisdiction. 4. Third-Party Data Processors -------------------------------------------------------------------------------- We work with trusted third-party service providers who process data on our behalf:Infrastructure & SecurityCloudflare - DDoS protection, CDN, edge securityMicrosoft - VSCode telemetry (if applicable)AI & Machine LearningHuggingFace, Groq, Fal.ai - Model hosting and inferenceKaggle - Datasets and training environmentsNvidia & Meta - Source of open-source model weights (subject to their licenses)Analytics & MarketingGoogle - Search Console, Trends, Google AnalyticsPaymentsPaystack - Payment processing and tokenizationNote: All third-party processors are required to maintain adequate security standards and comply with applicable data protection laws. 5. How We Use Your Data -------------------------------------------------------------------------------- We use your data for the following purposes:•Service Delivery: To provide, maintain, and improve Lacesse products•AI Processing: To power AI employees, generate content, and provide intelligent features•Payment Processing: To process transactions via Paystack•Security: To detect fraud, prevent abuse, and protect our systems•Analytics: To understand usage patterns and improve user experience•Communications: To send service updates, support messages, and (with consent) marketing materials 6. Your Rights (GDPR & Kenya DPA) -------------------------------------------------------------------------------- Under Kenya Data Protection Act, 2019 and GDPR, you have the following rights:✓ Right to AccessRequest a copy of your personal data✓ Right to RectificationCorrect inaccurate data✓ Right to ErasureDelete your data ("right to be forgotten")✓ Right to PortabilityExport your data in a machine-readable format✓ Right to Restrict ProcessingLimit how we use your data✓ Right to ObjectOpt out of specific data usesTo exercise any of these rights, contact us at legal@lacesse.app 7. Data Retention -------------------------------------------------------------------------------- We retain your data as follows:Active Accounts: Until account deletion or 5 years of inactivityDeleted Accounts: We permanently delete data within 30 days of account deletion, except where required by lawPayment Records: Retained for 7 years for tax and compliance purposesAI Training Data: Anonymized and aggregated data may be retained indefinitely for model improvement 8. Security Measures -------------------------------------------------------------------------------- We implement industry-standard security measures:🔒Encryption in Transit:TLS/SSL (via Cloudflare & Render)🔐Encryption at Rest:AES-256 (Neon & Backblaze standards)👥Access Control:Strict internal access policies; minimal personnel access🏠Local Option:Users concerned about data sovereignty can opt for Lacesse Box (hardware) to keep data within their physical premises 9. Cookies & Tracking -------------------------------------------------------------------------------- Essential CookiesRequired for basic functionality (session management, authentication). These cannot be disabled.Analytics CookiesGoogle Analytics trackers for usage insights. You can opt out via browser settings.Affiliate Tracking CookiesCritical for our marketing program: We use cookies to track referrals for the Lacesse Starter Kit.Duration: 90 daysPurpose: Attribute sales and calculate KES 120 commissionPrivacy Note: Affiliate cookies do not track personal browsing behavior outside Lacesse domains. 10. Contact & Data Protection Officer -------------------------------------------------------------------------------- For privacy inquiries, data requests, or to exercise your rights:Legal & Privacy TeamEmail: legal@lacesse.appGeneral Support: support@lacesse.appWe will respond to all requests within 30 days as required by Kenya Data Protection Act, 2019. ================================================================================ Document Signature (SHA-512): 0816f008e4d3c8c63c74488c758cc1b4cafc9412e3e6ceccfa84d589c3561d4f58c25010120687f756cf4b86291b79c1605bd3b0616ce54e7b7588f989425777 Generated: 2026-02-09T01:05:05.980674+00:00