Welcome to Lacesse Ventures. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our products and services, including Lacesse Workspace, Lacesse Intelligence, Baze, and associated platforms.

We are committed to protecting your privacy in compliance with the Kenya Data Protection Act, 2019 and the EU General Data Protection Regulation (GDPR) where applicable.

Account Data

• Name, email address, phone number
• Encrypted passwords (we never store passwords in plain text)

Business & Workspace Data

• Website content created through Lacesse Workspace
• Inventory lists and customer data you manage
• AI employee profiles (Lumi, Mark, Akia, etc.)

Financial Data

• We do not store full credit card details
• Payment processing is handled by Paystack
• We store transaction IDs and payment status only

Usage & Device Data

• IP addresses, browser type, device type
• Collected via Cloudflare and Google Analytics

AI Interaction Data

• Prompts and inputs to Lacesse Intelligence models (Fikra series)
• Conversations with AI assistants (Akia, Lumi)
• Note: Training data and user data are handled under separate policies

Current Infrastructure

• Application Hosting: Frankfurt, Germany (Render)
• Database: Frankfurt, Germany (Neon Inc.)
• Media Storage: US West (Backblaze B2)
• Email: All @lacesse.app emails are rerouted and stored in Gmail (Google Workspace)

We work with trusted third-party service providers who process data on our behalf:

Infrastructure & Security

• Cloudflare - DDoS protection, CDN, edge security
• Microsoft - VSCode telemetry (if applicable)

AI & Machine Learning

• HuggingFace, Groq, Fal.ai - Model hosting and inference
• Kaggle - Datasets and training environments
• Nvidia & Meta - Source of open-source model weights (subject to their licenses)

Analytics & Marketing

• Google - Search Console, Trends, Google Analytics

Payments

• Paystack - Payment processing and tokenization

We use your data for the following purposes:

• •Service Delivery: To provide, maintain, and improve Lacesse products
• •AI Processing: To power AI employees, generate content, and provide intelligent features
• •Payment Processing: To process transactions via Paystack
• •Security: To detect fraud, prevent abuse, and protect our systems
• •Analytics: To understand usage patterns and improve user experience
• •Communications: To send service updates, support messages, and (with consent) marketing materials

Under Kenya Data Protection Act, 2019 and GDPR, you have the following rights:

To exercise any of these rights, contact us at legal@lacesse.app

We retain your data as follows:

• Active Accounts: Until account deletion or 5 years of inactivity
• Deleted Accounts: We permanently delete data within 30 days of account deletion, except where required by law
• Payment Records: Retained for 7 years for tax and compliance purposes
• AI Training Data: Anonymized and aggregated data may be retained indefinitely for model improvement

We implement industry-standard security measures:

• 🔒
  Encryption in Transit:

  TLS/SSL (via Cloudflare & Render)

• 🔐
  Encryption at Rest:

  AES-256 (Neon & Backblaze standards)

• 👥
  Access Control:

  Strict internal access policies; minimal personnel access

• 🏠
  Local Option:

  Users concerned about data sovereignty can opt for Lacesse Box (hardware) to keep data within their physical premises

Essential Cookies

Required for basic functionality (session management, authentication). These cannot be disabled.

Analytics Cookies

Google Analytics trackers for usage insights. You can opt out via browser settings.

Affiliate Tracking Cookies

Critical for our marketing program: We use cookies to track referrals for the Lacesse Starter Kit.

• Duration: 90 days
• Purpose: Attribute sales and calculate KES 120 commission

For privacy inquiries, data requests, or to exercise your rights:

We will respond to all requests within 30 days as required by Kenya Data Protection Act, 2019.